Cancellation & Refund Policy

1. Cancelling a scheduled booking

• Before a cook is assigned: free — you get a full refund.
• After a cook is assigned, more than 6 hours before serving time: 20% of the amount paid is charged; the rest is refunded.
• After a cook is assigned, within 6 hours of serving time: 50% of the amount paid is charged; the rest is refunded.
• Once the cook has started cooking, or the serving time has passed, the booking can't be cancelled.

You always see the exact refund before you confirm a cancellation.

2. Cancelling a BMC Daily “Now” booking

• Before a cook accepts: free — you get a full refund.
• After a cook accepts: 50% of the amount paid is charged; the rest is refunded.
• Once the cook has started cooking, the booking can't be cancelled.

3. If we can't find a cook

• Scheduled bookings: if no cook is assigned 2 hours before serving time, the booking is closed and you are refunded in full automatically.
• “Now” bookings: if no cook can come within 20 minutes, you are refunded in full automatically.

4. If your cook cancels or doesn't arrive

You are not charged. We find you another cook as quickly as we can; if we can't, the booking is cancelled and you are refunded in full.

5. Extra time

Extra time bought during a BMC Daily booking is for time already used and isn't refundable once the cook has worked it. If a payment for extra time arrives when the booking can no longer use it, it is refunded in full automatically.

6. How refunds are paid

• Refunds go back to the original payment method (UPI, card, netbanking or wallet) through our payment partner, Razorpay.
• We start the refund straight away. Banks usually take 5–7 working days to show it in your account.
• If a payment is taken twice for the same booking, the extra payment is refunded in full automatically.

7. Questions

Open your booking and tap Need help?, see our contact page, or write to info@bookmycook.co.